On this page, you will find the following Policies

  • Forfeit Policy
  • Substitution Policy
  • Weather Policy
  • T-Shirt Policy
  • Refund Policy
  • VOLO Pass Policy

If you have any questions regarding any of the above policies, please feel free to reach out at baltimore@volocity.org

Forfeit Policy

Our forfeit policy is designed with the players in mind and to keep teams accountable. The intention is to help us cut down on last-minute forfeits and make the leagues fun for everyone.

Teams must provide the league 24 hours notice prior to its scheduled game that week. This helps us to make changes to the schedule, give proper notice and make sure the staff at the league is prepared for your team to be absent.

If your team forfeits two or more times during any given season then your team will be omitted from the playoffs and not allowed to participate.

To avoid the forfeit penalty you can do the following

  • Your team can bring subs to avoid a forfeit during the regular season (not for playoffs)
  • Play with fewer people than normal, just make sure you meet your specific sport gender requirements.

Substitution Policy

We understand that, despite your best efforts, registered members may not be able to attend every game. We allow teams to bring substitute players for any of our leagues. If your team is low on players one week, you may invite players from another team within your league to join you for the week; nobody likes a forfeit. There are no substitutions during playoffs. Any team that plays with substitutes during playoffs may receive a forfeit for the game. Hosts may spot check rosters at any time.

Weather Policy & Make Up Games

We make all final decisions about weather by 5 p.m. of game day.

Please check our weather line throughout the day (410- 501- 5050) and/or our social media pages as we will update people through there and by email.

At certain times, the City of Baltimore will shut down the fields for varying reasons despite weather conditions we would normally play in. These decisions are out of our control and we must abide by the City’s decision.

Also be aware, if we do rain out a game we will make up that week later in the season. If we have more than 2 rain outs during the season, we will do our best to make those games up, but cannot guarantee more than 2 made up rain outs.

T-Shirt Policy

As stated when you are signing up for leagues. T-Shirt color is NOT guaranteed. T-Shirt colors are based on what our supplier has available in stock. The color choice is also based on the colors available in your league. Volo City will make its best effort to accommodate shirt selections, but please be aware that we cannot guarantee your color you selected.

Volo City DOES NOT have additional t-shirts on hand

Missing/Replacement T-Shirt Policy

Volo City offers all players the chance to receive a replacement shirt when they had not received their league t-shirt. All replacement t-shirts will have the large Volo City logo on the front.

Refund Policy

By registering for a league with us you are agreeing to the following refund policies.

Refunds are not available for any non-virtual leagues, social events, practices, parties or outings. League rosters have limited space and last minute player cancellations hinder our ability to properly plan and organize our seasons.

Refunds are not available for any e-game/virtual event, including but not limited to, Trivia, Bingo, Game Show, Mario Kart or FIFA/Madden Tournaments. If an event is cancelled or postponed, you will be issued credits or receive the option to move to an alternate event of similar nature.

If a league (NOT including e-games or virtual) is cancelled due to lack of player registration or venue issues, players will be provided with alternate leagues to play instead. If you are unable to play in an alternate league, you will have the option for a full refund. However, if you fail to respond to the league cancellation email by the indicated deadline, you forfeit your refund and your registration fee will be converted into a league credit. This policy does not apply to leagues cancelled due to Covid-19 (see below).

Any league(s) cancelled due to issues or complications related to Covid-19 will result in players being eligible to receive a pro-rated credit for any cancelled dates.  No refunds will be issued in this situation.

In some cases, we may need to delay the start of the league. This may be due to teams needing more time to complete their rosters, venues having schedule conflicts and other various reasons. We reserve the right to delay the start of a league, and will incorporate all planned games into the revised schedule to the best of our ability. Delayed start dates for the league are not grounds for a refund.

A player’s or team’s decision not to participate in a league they have registered for is not grounds for a refund.

  • If players or teams choose not to participate, we will issue a full site credit up to 2 weeks before the registration deadline date.
  • If it is within 2 weeks of the registration deadline – Partial credit will be issued on a case by case basis

All site credits must be used within 1 year of receiving the site credit.

Refunds are not given if a player moves, change in work schedule, or any other non-league related changes. Participation in adult sports, even at the recreational level, may result in injury. Volo Sports does not refund players’ fees if they are injured.

We always do our best to play all scheduled games in a season. If games have to be postponed due to weather, facility issues, or any other reason, we will do our best to make the games up at the end of the season at the same location. In some cases the game location may be changed in order to make the games up. In the rare case we are unable to make-up postponed games, players will receive a prorated credit for those games.

Games will be made up in the best possible form which may include, but not be limited to, multiple games in one night or games held on a non-league night of the week. Refunds will not be issued if a player is unable to attend the scheduled make up game.

All requests must be submitted in writing to baltimore@volosports.com.

Free League Policy For Volunteers

Qualifications

      • All Volo City Kids Foundation Baltimore volunteers that meet the following qualifications are eligible for a free code redeemable in any Baltimore Volo Sports league.
      • Volunteer must be present, on time, and engaged for 85% of their chosen Volo Kids program’s sessions.
      • Volunteers that currently play in any Volo Sports leagues are in good standing, which is determined by the Volo Office

Usage Expectations
Volunteers will receive one free adult league for each kids program they support (and meet requirements for). The volunteer code is a privilege awarded to qualified Volo volunteers. The Volo office has the right to revoke a free league code if deemed necessary, and any misuse of the volunteer code is strictly prohibited. If you have any questions, please email baltimore@volocity.org.

VOLO Pass Policy

Refunds are not available for Volo Pass subscriptions. Volo Pass subscriptions are charged monthly on the day of the month of the initial registration. Subscriptions can be cancelled at any time and a player’s subscription will be valid until the expiration date of their subscription (date when next month’s payment would have been due).